Returns & Refunds
All sales are final. Coffee, tea, and spices are perishable food products. Once an order leaves us we cannot verify how it has been stored, and we cannot resell or donate returned food. For that reason we do not accept returns or issue refunds because an order is no longer wanted.
What we always make right. Contact us within 7 days of delivery and we will replace the item or refund it, our choice, at no cost to you, if your order arrives:
- damaged in transit,
- incorrect — wrong item, wrong size, wrong grind, or wrong quantity from us,
- defective — stale, off, or contaminated on arrival,
- or does not arrive at all.
Email us at the address on our Contact page with your order number. For damage, please include photographs of the item and the packaging; we need them to file with the carrier.
What is not covered. We cannot refund or replace an order because you did not care for the flavour or roast level, because you chose a grind, size, or quantity you did not want, because you found it cheaper elsewhere, or because you changed your mind. Taste is personal, and we are glad to make a recommendation before you order.
Roasted to order. We roast after you order. Once roasting has begun an order cannot be cancelled or changed. If you need to cancel, contact us immediately — before your order is roasted we will cancel and refund in full.
Delivery addresses. Please check your address carefully. If a package is undeliverable or returned because of an address you supplied, we will re-ship at your cost. Packages refused on delivery are not refunded.
Green (unroasted) coffee is sold as a raw agricultural product for home roasting. Roast results depend on your equipment and technique, and are not grounds for a refund.
Subscriptions. Pause, skip, or cancel any time from your account before your next order is roasted. Once a subscription order is roasted it is subject to this policy like any other.
Gift cards are not refundable.
Our remedy. Where we do make something right, our responsibility is limited to replacing the affected item or refunding what you paid for it.
Before disputing a charge, please contact us. We answer quickly and we would much rather fix a problem directly. When you place an order we record your acknowledgement of this policy, along with the date, time, and network address.
This policy is governed by the laws of the State of Colorado.
Policy last updated September 2026.